SPECIAL COVID-19 STATEMENT as of 3/31/2020:
Our consignment and at-home instrument trial programs are on hold. Please don’t ship your instrument to us at this time.
If you already shipped don’t worry. It will be received and carefully handled. We will confirm its arrival as quickly as possible. We look forward to getting back to normal soon as possible. We will keep this page updated with the latest information.
The potential risk of infection to our employees and customers is our main concern. We also want to be confident that shipping companies will not be affected by this pandemic.
The following information describes our normal process which will return as soon as possible:
We make finding a new home for your instrument easy and quick.
We handle all the details so you don’t have to. We’ve successfully sold consigned instruments to people and institutions in over 160 countries. Thousands of players count on our 30+ years of professional experience.
Which instruments do you accept for consignment?
All double reed instruments from basic student to top professional. Rare, unique, and vintage instruments are enthusiastically welcomed. We have customers looking for every level and type of double reed instrument.
How long will it take to sell my instrument?
We can estimate the length of time it will take to sell your instrument when we see and play it. Usually, a few months are needed to get the word out and allow interested players to arrange financing and trial periods. Occasionally the process is much quicker. Please be aware – it can also take longer than a few months to sell your instrument. We cannot guarantee a sale.
If your instrument is not attracting interest, we will be happy to discuss this with you and suggest options. We will attempt to sell your instrument for as long as you feel comfortable leaving it with us. If you prefer to have your instrument back at any time it will be shipped to you via insured air UPS and your only cost will be the return shipping fee.
How much Is my instrument worth?
We work with you to arrive at an agreeable sale price. We perform a formal appraisal at no charge, and let you know the findings in an email. The price that we set together is the price the customer will pay. We will negotiate on your behalf. We will not go below the lowest price you’ve indicated without your express permission. Our commission will be deducted from the final selling price.
What if my instrument needs some work?
If your instrument needs some sprucing up we’ll discuss this with you and present you with options. A thorough cleaning and regulating is often needed. You can save time and money by cleaning the case, polishing the instrument and having professional repairs done before you send it.
If you prefer, allow us to perform cleaning and repair right here in our shop. Tarnished keys, bad pads, smelly cases, cracked wood, bent keys – we’ve seen it all, and we know what to do. The cost of cleaning, adjustment or repair is due when the service is completed, before the sale. and is not part of the consignment fee.
How do you market my instrument?
We promote and present your instrument vigorously. Your instrument will be featured on our very popular web site with professional quality color photos and expertly written descriptions. Oboe listings and bassoon listings have separate pages and are visited by hundreds of people every day. Emails announcing instrument availability are sent on a regular basis to the tens of thousands of players on our emailing list.
We list your instrument as appropriate in mailings to select customers, flyers that are included with our outgoing orders, and by contacting our international community of interested teachers and professionals. We always bring an array of used instruments to the many conferences and double reed days that we attend such as the IDRS Conference.
How does someone try my instrument?
When someone wants to try your instrument, we welcome them to try it in person. If they’re not in our area, we ship it to them for a secure ten-day trial.
We pack your instrument with great care and ship via insured air delivery. If the instrument sells, their payment is finalized and you receive payment in the form of our business check as quickly as possible. If they decide to return the instrument we give them full instructions on how to safely pack and ship the instrument back to us. It is thoroughly inspected upon return.
We then contact the next person on the waiting list, or continue to market the instrument. Your instrument is safe throughout the process.
Is it dangerous to ship my instrument?
Shipping is safe and efficient using UPS, USPS, or FedEx services. We’ve done it every day for 30+ years.
What happens once my instrument is received by you?
When it first arrives, it will be unpacked and allowed to acclimate for 24 hours. You will receive an email letting you know it arrived safely.
Brian personally examines and play tests every instrument to determine value and condition. This can take 2 weeks or more depending on how many instruments have arrived. When a value and condition assessment is complete, Brian will email you full details and offer options and advice on the best way to move forward.
How do you protect my instrument?
We maintain a video monitored, climate and humidity controlled environment. Every instrument is tested before every trial and after every return. We are fully insured against loss or damage while your instrument is in our possession. We have never had to file a claim and we aim to keep it that way.
When we ship, your instrument is professionally packed, sent by air service and fully insured throughout its journey. We do recommend that you maintain any insurance coverage you have on your instrument, just in case you decide to have the instrument returned to you.
How do I get paid?
Once a sale has been agreed upon, payment from the buyer will be finalized. A business check for the full amount minus our commission will be mailed to you 12 to 16 days after completion of the sale.
What does this cost me?
Our rates are listed below. The percentage is deducted from the final sale price of your instrument, after the sale. There is no consignment fee if we do not sell your instrument.
Instrument Final Sale Price Fee:
- $0.00 to $800 – 25% (minimum $100)
- $801 to $8,000 – 22% (minimum $200)
- $8,001 and above – 15% (minimum $1300)
Do you buy instruments outright?
Yes – sometimes. To give you a firm quote of what we would pay, we must see and play the instrument. If you send us an email with good quality photos and a solid description, we can estimate the value before you ship. Once the instrument arrives here, we’ll appraise it at no cost and email you with exact details. If you agree with our offer, we’ll send our check within 96 hours not counting holidays and weekends. Typically, we offer about 40% to 60% of sale value.
I’m Ready To Proceed. Now What?
When you send your instrument, it is crucial that you put a physical letter in the box with the instrument. Include your name, address, daytime phone number and email address. If you send it without a letter – how will we know who sent it?
Ship the instrument via insured UPS, USPS, or FedEx to:
Charles Double Reed Company
1976 White Mountain Highway
North Conway, New Hampshire 03860
Please fill out the form, and let us know what to expect!