Customer Support

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General Shipping Info
All orders will be received and filled as quickly as possible. Often, that’s within 2 days. Please let us know if your order needs to be rushed to you.

Gift Certificates
These are sent electronically and do not incur a shipping charge. Please consider purchasing a gift certificate for your colleagues, friends, students, or your own future use.

Handmade items
All products that are available are accurately listed on our website. We update availability as quickly as possible. Items such as handmade reeds are made to order, and though we’re quick, may take a few extra days.


Need a Real Live Person?

Phone hours are 9am – 4pm Monday through Thursday and by chance on Fridays.  Our phone number is (603) 356-9890. Other times, please leave a message.

Emails are answered as quickly as possible. If you email us on a Friday afternoon, or over the weekend, please allow us until Monday to respond.
service@charlesmusic.com