Customer Support

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Shipping Info
All orders will continued to be received and filled as possible during the Coronavirus problems. We will be shipping on Mondays and Thursdays only for now. We will update this as things change. Shipping options have been updated. Fewer services then normal may be present when you check out. This will return to normal as soon as possible.

Instruments
For the moment, we will not be sending instruments on a trial basis. You may still purchase instruments outright without our usual return policy.

Gift Cards
These are sent electronically and do not incur a shipping charge. Small businesses such as ours will be greatly affected by this curtailing of business throughout the country. Please consider purchasing a gift certificate for future use.

Handmade items
All products that are available are accurately listed on our website. We will update availability as quickly as possible. Items such as handmade reeds may be out of stock, or temporarily unavailable. We will return to normal as soon as possible. If there’s an item you normally get from us that is listed as not available, please know we are doing all we can to remain as open and resourceful as possible. Consider purchasing a gift certificate for later use.


Need a Real Live Person?
Please consider emailing rather than calling. You will get much quicker and more efficient service in that way for now.

Emails are answered as quickly as possible.
service@charlesmusic.com

Phone hours will not be consistent for now. Please leave a message and we will return your call as soon as possible. Our phone number is (603) 356-9890

Our physical store is temporarily closed.