Customer Support

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Shipping Info

Standard Items
Most orders received by 2PM Eastern Time Monday – Friday ship the same day. Shipping options are available for most standard items, including USPS, and UPS next-day and 2-day air delivery. Shipping upgrade options and costs vary. Select your preferred upgrade during the checkout process or call us for more details.

Instruments
Used and new instruments are shipped via insured UPS air. We prefer to ship on Monday, Tuesday and Wednesday, to avoid having the instrument waylaid in a cold or hot storage facility over a weekend. We will provide shipping cost information at the time of purchase, or call us for more details.

Gift Cards
These are sent electronically and do not incur a shipping charge.

Handmade items
Most handmade items are in stock, and able to be shipped the same day. Exceptions are Charles pro reeds and Charles handmade reedcases, which are made to order, and can take a few extra days to prepare before shipment. If you need something by a certain date, please call us and let us know.


Need a Real Live Person?
Call 9am to 4:30pm Monday-Friday EST (603) 356-9890
Please note that we are closed on major holidays

Emails are answered the next business day
service@charlesmusic.com