30-day Satisfaction Guarantee
If you encounter any issues with our products or if they fail to meet your expectations, please reach out to us promptly at (603) 356-9890 or service@charlesmusic.com and let us know. Your satisfaction is our priority, and we are here to assist you. You have the option to return items within 30 days for a replacement, repair, or a refund of the purchase price. For a comprehensive overview, refer to the details below.
Return Procedure:
For all returned items, excluding reeds, ensure they are in like-new condition, accompanied by the original packaging, including all accessories and manuals. To safeguard the products during shipping, utilize the original box and the manufacturer’s packaging. Simply take the package to your local post office or an official UPS drop-off site. For the nearest location, contact (800) 742-5877 or visit www.ups.com.
Refund Options:
You have the flexibility to choose between an exchange, repair, or a full refund for the total amount of your purchased items.
Refund Method:
Refunds will be processed using the same payment method employed in the original transaction, whether it be a credit card, debit card, gift certificate, or another form of payment.
Non-Refundable:
Please note that the money-back guarantee does not extend to special order items, 10-day trial instruments, recorded media, and auction winnings.
Reed Returns:
If you experience issues with reeds, we encourage you to reach out to us first by email or at (603) 356-9890 for possible resolutions. Reeds are quirky, and we are happy to discuss options and remedies. However, if the reeds remain unsatisfactory or were damaged in transit, you may return them. Even if adjustments or scraping were attempted, we will replace the reeds. Include a written explanation so that we can better understand the issues you encountered.
Return Processing Time:
Upon receiving your package, we typically process exchanges or refunds within two business days.
Keep Us Informed:
Please keep us informed about any challenges you face. We value your feedback and are committed to ensuring your satisfaction with our products and services.
